Ordering & delivery
How your food is packed and delivered
Every order is prepared and packed in protective, food-safe boxing, then tracked from confirmation through to doorstep drop-off. Our support team is here for any ordering, fulfillment, or handling question.
Our standards
Packed with care at every step
The details that keep your order in good condition on its way to you.
Food-safe packaging
Orders are packed in protective, food-safe boxing so products arrive secure and presentable.
Clear dispatch timelines
Each order moves from confirmation to dispatch on a predictable schedule, with the timing shown during checkout.
Delivery notifications
Receive updates as your order is prepared, shipped, and delivered, so you always know where it is.
The journey
From order to doorstep
01
Place your order
Add items to your basket and complete checkout on the website.
02
Packing and slip creation
Your items are packed with protective boxing and a packing slip is created for your order.
03
Dispatch and tracking
Your order ships and tracking updates follow it from dispatch to doorstep drop-off.
04
Delivered
Your food arrives at your door, and our support team is ready for any questions along the way.